Returns & Exchanges
At JLL Fitness, we want you to be fully satisfied with your gym equipment, which is why we offer a 30-day return window for items in their original condition and packaging. If your purchase isn't the perfect fit for your home gym, our streamlined process ensures a quick and efficient resolution.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal with your order number and reason for return to receive your Return Authorization.
Package Your Equipment
Carefully disassemble and pack your item back into its original box, ensuring all components, manuals, and tools are included to prevent restocking fees.
Arrange Collection or Drop-off
Depending on the size of the equipment, we will either provide a prepaid shipping label or coordinate a specialized courier collection from your address.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing