Frequently Asked Questions
Everything you need to know about your fitness journey with JLL Fitness.
What is the standard delivery timeframe for large gym equipment?
Standard delivery for treadmills, exercise bikes, and rowing machines typically takes 3-5 working days. You will receive a tracking link and a delivery window notification once your order has been dispatched from our warehouse.
Do your products come with a manufacturer warranty?
Yes, all JLL Fitness equipment comes with a standard warranty. Most motorized treadmills include a 2-year parts and labor warranty and a 5-year motor warranty, while other equipment typically features a 12-month coverage period.
Can I return my item if I am not satisfied?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for large fitness equipment, a collection fee may apply unless the product is confirmed to be faulty.
Do you offer assembly services for treadmills and bikes?
While our products are designed for straightforward home assembly with included manuals, we do partner with professional assembly services in select regions. Please contact our support team to check availability in your area.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Clearpay to help you spread the cost of your home gym investment.
How do I maintain my JLL Fitness treadmill?
To ensure longevity, we recommend lubricating the running belt every 2-3 months using 100% silicone oil and keeping the motor cover free of dust. Detailed maintenance guides are available in the 'Support' section of our website.